INNE EBOOKI AUTORA
-20%
Praca zbiorowa
Wydawca:
Format:
The paper presents the usage of symbolic methods, particularly of the variable-valued logic, to the modelling of customer expectations in consulting firms. Such models should assure the identification of expectations, their level, the structure and changes in time. Using selectors and complexes of expectations problems of the resemblance of expected and obtained outcomes of the service-process and the identification of contradictory expectations were analyzed.
Rok wydania | 2007 |
---|---|
Liczba stron | 73 |
Kategoria | Zarządzanie, organizacja, strategie |
Wydawca | Wydawnictwo Politechniki Poznańskiej |
Numer wydania | 1 |
Język publikacji | angielski |
Informacja o sprzedawcy | ePWN sp. z o.o. |
INNE EBOOKI AUTORA
POLECAMY
Ciekawe propozycje
Foundations of control 11/2008
do koszyka
Foundations of Control 8/2007
do koszyka
Foundations of Control 10/2008
do koszyka
Foundations of Control 9/2008
do koszyka
Spis treści
1. Mariusz Branowski – Models of Customer Expectations in Consulting Services | 5 |
2. Tadeusz Graczyk – Selected Aspects of Underwater Remotely Operated Vehicle Design | 17 |
3. Jakub Kołota, Witold Ober, Sławomir Stępień, Artur Stranz – The Analysis of a Stepper Motor Control System | 27 |
4. Teresa Łuczka – Advantages and Disadvantages for Polish Small and Medium-Sized Enterprises on the European Union Market. Part Two | 37 |
5. Leszek Pacholski, Cezary Wójcik – Implementation Preparation of ERP Class System Aiding Administration Processes in a Chosen ABC Production Company – Case Study | 51 |
6. Małgorzata Sławińska – Ergonomic Quality of Technical Diagnostic Systems | 65 |